appointments were tracked in a five-year dental reminder performance study.
Sesame / DrBicuspid studyINDUSTRY / 04 / DIRECT PROMISE
Operational systems for healthcare and dental practices.
Keep intake, forms, eligibility, confirmations, no-show recovery, recall, and reviews moving without relying on staff memory.
Capability GridPatient IntakeFormsRemindersRecall
DIAGNOSTIC / LIVE READOUT
Patient Flow Warning
Provider time is lost when forms, eligibility, confirmations, recalls, and post-visit follow-up live outside a visible patient workflow.
ALERT PANELPatient Flow Warning
Live view / intake, reminders, recalls
- Pending Forms14
- Unconfirmed Visits9
- Recall Queue31
- Review Requests11
- 01.New Inquiry
- 02.Online Forms
- 03.Insurance / Eligibility
- 04.Scheduling
- 05.Appointment Reminder
- 06.No-Show Recovery
- 07.Treatment Plan
- 08.Billing Handoff
- 09.Recall
- 10.Reviews
WHY ACT NOW / THRESHOLDS
Leakage is measurable before it is obvious.
For practices, leakage is schedule health: reminders, recovery, recall, and follow-up determine how much provider time turns into care.
reduction in dental no-shows after automated appointment reminders.
Sesame / DrBicuspid studyaverage incremental production tied to better dental schedule compliance.
Sesame / DrBicuspid studystudies in a 2023 review found SMS reminders significantly reduced non-attendance.
BMC Health Services Research
WORKFLOW X-RAY
01
02
03
04
05
Inquiry to visit to recall.
Patient Inquiry
New patient and existing patient requests are captured and routed to the right next step.
Intake / Eligibility
Forms, insurance, consent, and eligibility tasks are triggered and tracked before the visit.
Scheduling / Reminder
Confirmations, reminders, and recovery messages protect schedule integrity.
Visit / Treatment
Clinical and administrative handoffs are easier to see and follow.
Recall / Follow-Up
Recall, review, treatment-plan follow-up, and reactivation sequences close the loop.
OPERATOR RISKS / ACTIVE HANDOFFS
Where the path needs ownership.
The vulnerable moments are administrative handoffs: before the visit, at confirmation, after treatment, and during recall.
The visit is at risk before arrival.
Forms, confirmations, eligibility, reminders, and patient questions often live in separate places. That creates staff drag and patient uncertainty.
FTS RESPONSE / INTAKE FORMS + ELIGIBILITY TASKINGNo-shows are operating failures.
When reminders, confirmations, waitlists, and recovery messages are not structured, provider time is wasted and the day becomes harder to manage.
FTS RESPONSE / REMINDERS + RECOVERY SEQUENCESFollow-up carries practice value.
Post-visit communication, recall, reviews, and treatment-plan follow-up need consistent workflows to protect long-term practice value.
FTS RESPONSE / RECALL + TREATMENT-PLAN FOLLOW-UPFTS SOLUTION MAPPING
Seal. Operate. Scale. Adapt.
Make patient communication visible, time-bound, and owned from first request through recall and reviews.
Seal the leak
Web intake, AI reception, appointment request routing, missed-call recovery, and new-patient follow-up.
Operate the operation
Form triggers, reminders, recall workflows, insurance handoff, staff tasking, and review automation.
Scale the demand
Patient reactivation, referral campaigns, treatment-plan follow-up, landing pages, and reputation loops.
Adapt the edge
Schedule health analytics, no-show trend review, AI script updates, and practice-system workflow tuning.